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We
leverage our expertise and experience by focusing on the 3
following types of assignments for our clients:
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SOURCING STRATEGY |
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Clients ask us
to perform a totally neutral sourcing analysis and recommend which
specific activities could be outsourced and which should be kept in-house.
We have
developed and use a 6 step method to ensure that all
relevant steps and precautions have been taken before deciding on an
outsourcing option.
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SERVICE LEVEL AGREEMENTS (SLA) |
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We use a well established
existing portfolio of SLAs that we customize to our client's specific needs.
This approach
allows us to deliver a very efficient and comprehensive SLA in a
short time. In addition, all of our SLAs are easy to use because
they have already been tested and tuned in ongoing relationships.
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REQUEST FOR PROPOSALS PROCESS
(RFP) |
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We
use 5 customized documents to ensure that an RFP process is
carried out in a correct way. These documents also include an SLA to
ensure that all proponents will commit to providing the correct
services.
We assist our
clients throughout all key steps, from the initial decision to outsource,
up until to the
actual signature of the contract.
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